Complaints & Content Removal

We want Silk to be safe and lawful. If you believe anything on Silk is illegal, breaks our Terms, or should be removed - or you have a complaint about the service or a payment - please tell us.

How to report

Email support@readsilk.com with “Report” in the subject line. Please include:

• a link to the story or page (if you have one)
• what the problem is
• how we can contact you (optional - you can report anonymously)

What happens next

• We acknowledge every report and review it within 7 business days.
• Content that breaks our rules or the law is removed, and accounts responsible may be suspended or closed.
• Any suspected child sexual abuse material is removed immediately and reported to the appropriate authorities.
• We will tell you the outcome if you gave us a way to contact you.

Our content rules

Every story on Silk is fictional and written by AI. Every request is checked before a story is written and every story is checked before it is shown. Stories never include anyone under 18 (or anyone described as a child) in a romantic or sexual context, family members including step-family, animals, real people, or non-consensual sexual activity - and never include graphic violence, pregnancy, or degradation.

Removing your own content or account

To have any of your stories or your whole account deleted, email support@readsilk.com from the email address on your account. We delete accounts and their stories within 30 days.

Billing complaints and refunds

Billing questions, charges you don't recognise and refund requests go to support@readsilk.com. We aim to reply within 3 business days. See the refund policy in our Terms.

Appeals

If you disagree with a decision we made about your report or your account, reply to our email and a different person will review it.